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#947416;outline-offset:3px}.sp-workspace-header{height:79px;flex-shrink:0;display:flex;align-items:center;justify-content:space-between;padding:0 24px;border-bottom:1px solid var(--sp-line);gap:12px}.sp-workspace-header h1{display:flex;align-items:center;gap:9px;margin:0;font-size:20px;letter-spacing:-.6px;font-weight:650;line-height:1.3}.sp-brand-dot{width:7px;height:7px;border-radius:50%;background:var(--sp-yellow)}.sp-workspace-header p{margin:3px 0 0;color:var(--sp-muted);font-size:12px}.sp-header-actions{display:flex;align-items:center;gap:12px}.sp-workload{font-size:12px;color:var(--sp-muted);margin-right:8px}.sp-button{min-height:33px;display:inline-flex;align-items:center;justify-content:center;gap:7px;padding:7px 12px;color:#32352e;background:#fff;border:1px solid #dedfd8;border-radius:6px;font-size:12px!important;font-weight:550!important;white-space:nowrap;transition:background .12s,border-color .12s}.sp-button:hover{background:#f5f5f1;border-color:#bfc2b6}.sp-button.primary{background:#f5cc43;border-color:#e8bf35;color:#322b12}.sp-button.primary:hover{background:#ebc13b}.sp-button.resolve{border-color:#d8ded2;background:#f7f9f4}.sp-icon{padding:0;width:31px;height:31px;display:inline-flex;align-items:center;justify-content:center;border:0;border-radius:5px;color:#777b72;background:transparent;flex-shrink:0}.sp-icon:hover{background:#f0f1eb;color:#22251f}.sp-layout{display:grid;grid-template-columns:198px 320px minmax(0,1fr);flex:1;min-height:0}.sp-rail{background:#fafaf8;border-right:1px solid var(--sp-line);display:flex;flex-direction:column;padding:21px 12px 14px;overflow-y:auto}.sp-rail-label{font-size:9px;font-weight:650;color:#83867d;letter-spacing:1.15px;margin:0 11px 10px}.sp-rail-label.queue-label{margin-top:31px}.sp-rail nav{display:flex;flex-direction:column;gap:3px}.sp-nav{display:flex;align-items:center;width:100%;min-height:35px;padding:8px 10px;border:0;border-radius:5px;color:#62665d;background:transparent;gap:9px;text-align:left;font-size:12px!important}.sp-nav svg{color:#85897f;flex-shrink:0}.sp-nav span:not(.sp-queue-mark){flex:1}.sp-nav small{font-size:11px;font-variant-numeric:tabular-nums;color:#85897f}.sp-nav small.attention{color:#b34535}.sp-nav.active{background:#efefe8;color:#252a20;font-weight:600!important}.sp-nav.active svg{color:#33392c}.sp-nav:hover{background:#f0f0ea}.sp-queue-mark{width:6px;height:6px;border:1px solid #a5aa9e;border-radius:2px;margin:0 5px}.sp-nav.active .sp-queue-mark{background:#d8b437;border-color:#d8b437}.sp-rail-footer{margin-top:auto;padding:30px 10px 0;color:#85897f;font-size:10px;line-height:1.6}.sp-inbox{display:flex;flex-direction:column;border-right:1px solid var(--sp-line);min-width:0;min-height:0}.sp-inbox-title{padding:20px 18px 15px;display:flex;align-items:center;justify-content:space-between}.sp-inbox-title h2{margin:0;font-size:14px;font-weight:650;letter-spacing:-.15px}.sp-inbox-title h2 span{color:#7d8275;font-size:11px;font-weight:500;margin-left:8px}.sp-filter-toggle{display:none}.sp-search{margin:0 15px 12px;border:1px solid #e4e5dc;border-radius:5px;background:#fafaf8;display:flex;align-items:center;padding:0 9px;height:34px;gap:7px;color:#909487}.sp-search:focus-within{border-color:#aaa98c;box-shadow:0 0 0 2px #f7efd5}.sp-search input{background:transparent;border:0;outline:0;min-width:0;flex:1;color:var(--sp-ink);font-size:11.5px;padding:0}.sp-search input::placeholder{color:#85897d}.sp-search .sp-icon{width:20px;height:25px}.sp-list-toolbar{display:flex;justify-content:space-between;align-items:center;padding:0 17px 11px;color:#808579;font-size:10px;gap:6px;border-bottom:1px solid var(--sp-line)}.sp-list-toolbar label{display:flex;align-items:center;gap:3px}.sp-list-toolbar select{max-width:115px;border:0;background:transparent;font-size:10px;color:#74796d;cursor:pointer;outline-color:#aa8a2c}.sp-ticket-list{flex:1;min-height:0;overflow-y:auto;overscroll-behavior:contain}.sp-ticket{display:block;width:100%;padding:16px 18px 14px;border:0;border-bottom:1px solid #efefe9;border-left:3px solid transparent;background:#fff;text-align:left;color:var(--sp-ink);transition:background .12s}.sp-ticket:hover{background:#fafaf6}.sp-ticket.selected{background:#faf6e7;border-left-color:#dcbb4c}.sp-ticket-top{display:flex;justify-content:space-between;align-items:baseline;gap:8px}.sp-ticket-name{font-size:12px;font-weight:650;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.sp-ticket-age{color:#85897e;font-size:10px;flex-shrink:0}.sp-ticket-subject{display:block;font-size:12px;line-height:1.5;margin-top:4px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;color:#52584a}.sp-ticket-meta{display:flex;align-items:center;gap:5px;font-size:10px;color:#8a8e82;margin-top:6px}.sp-ticket-bottom{display:flex;align-items:center;justify-content:space-between;margin-top:10px;gap:8px}.sp-ticket-state{font-size:10px;display:flex;align-items:center;gap:5px;color:#697060}.sp-ticket-state.attention,.sp-sla.attention{color:#b04c3b}.sp-status-dot{display:inline-block;width:5px;height:5px;border-radius:50%;background:#a6ad9b;flex-shrink:0}.sp-status-dot.open{background:#9f8a37}.sp-status-dot.escalated{background:#ba5540}.sp-status-dot.resolved{background:#6b8b5b}.sp-ticket-owner{display:flex;align-items:center;gap:8px}.sp-priority{font-size:9px;text-transform:capitalize;color:#878775}.sp-priority.urgent{color:#ad5540}.sp-avatar{display:grid;place-items:center;width:20px;height:20px;border-radius:50%;background:#eceee6;color:#69705f;font-size:8px;font-weight:600}.sp-unassigned{font-size:9px;color:#909588}.sp-list-footer{padding:10px 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var(--sp-line);flex-shrink:0}.sp-case-top{display:flex;align-items:center;justify-content:space-between;gap:10px;margin-bottom:10px}.sp-case-number{color:#8a8e80;font-size:10px;display:flex;gap:7px;align-items:center}.sp-case-top-actions{display:flex;gap:7px;align-items:center}.sp-case-top .sp-button{min-height:29px;padding:5px 9px;font-size:11px!important}.sp-case-back{display:none}.sp-case-header h2{font-size:19px;line-height:1.35;font-weight:630;letter-spacing:-.4px;margin:0;overflow-wrap:anywhere}.sp-case-subtitle{display:flex;align-items:center;gap:12px;flex-wrap:wrap;margin-top:9px;color:#72796b;font-size:11px}.sp-status-label{display:inline-flex;align-items:center;gap:5px;font-size:10px;color:#747e69}.sp-sla{display:flex;align-items:center;gap:4px;font-size:10px;color:#8c8b72}.sp-case-tools{padding:10px 22px;display:flex;align-items:center;gap:10px;border-bottom:1px solid var(--sp-line);flex-shrink:0}.sp-case-tools 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legend{font-size:11px;color:#707a62;margin-bottom:8px}.sp-dialog-form label{display:flex;flex-direction:column;gap:6px;font-size:11px;color:#737d65;position:relative}.sp-dialog-form input,.sp-dialog-form textarea,.sp-dialog-form select{width:100%;border:1px solid #e0e5d6;border-radius:5px;padding:9px 10px;color:#49533d;font-size:12px;background:#fff;outline:none}.sp-dialog-form textarea{resize:vertical;min-height:90px}.sp-dialog-form input:focus,.sp-dialog-form textarea:focus,.sp-dialog-form select:focus{border-color:#a69a68;box-shadow:0 0 0 2px #f8f2df}.sp-dialog-form input::placeholder,.sp-dialog-form textarea::placeholder{color:#a3a998;font-size:11px}.sp-dialog-form p{font-size:12px;line-height:1.7;color:#798469}.sp-form-two{display:grid;grid-template-columns:1fr 1fr;gap:13px}.sp-required{position:absolute;right:0;top:0;font-size:9px;color:#a3a998}.sp-segments{display:flex;gap:7px}.sp-segments button{display:flex;align-items:center;justify-content:center;gap:7px;flex:1;border:1px 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